Privacy Policy

1. Introduction

Welcome to Semaflow ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our messaging platform and related services (collectively, the "Service").

2. Information We Collect

2.1 Personal Information

We may collect personal information that can identify you, including:

• Contact information (name, email, phone number)
• Business information (company name, job title)
• Payment details (for premium services)

2.2 Usage Data

We automatically collect information about your interaction with our Service:

• Log data (IP address, browser type, pages visited)
• Device information
• Messaging metrics (delivery rates, open rates)

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our Service
• Process transactions
• Improve user experience
• Monitor usage and analyze trends
• Communicate with you
• Ensure security and prevent fraud

4. Data Sharing and Disclosure

We may share information with:

• Service providers who assist in our operations
• Business partners (with your consent)
• Legal authorities when required by law

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your data.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Request correction or deletion
• Object to processing
• Request data portability

7. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through our Service or by email.

8. Kenya-Specific Provisions

In compliance with the Data Protection Act, 2019:

• Right to Access: Kenyan citizens may request their data in machine-readable format
• Local Representative: Our Data Protection Officer is reachable at [email protected]

9. Contact Us

For privacy-related inquiries, please contact our Data Protection Officer at:
[email protected]